Your cart
There are no more items in your cart
PRIVACY POLICY
1. IMPORTANT NOTICE
This privacy policy sets out how Velolove.cc uses and protects any information that you give Velolove.cc when you use this website. Velolove.cc are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We take your privacy seriously and use your personal data as further explained in this Privacy Policy. You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes.
2. PERSONAL DATA WE MAY COLLECT AND WHY
Personal data is any information which identifies you personally whether directly (for example, your name) or indirectly (for example, information about your use of our products and services).
We may collect the following data about you: Contact details: your name, email address, and telephone number so that we can contact you in response to an enquiry you make via our Site or in relation to the products and services that we have from time to time agreed to provide to you; Correspondence: we collect any additional personal data you may provide to us from time to time if you contact us by email, letter or telephone, through our Site, by submitting a comment on our Site, or by any other means; Transaction details: we or our third-party payment providers will collect information relating to transactions you carry out through our Site and for the purposes of fulfilling your orders;
3. COOKIES
WHAT ARE COOKIES? We collect information about your use of our Site through cookies. Cookies are short pieces of text that are stored on your device, in order to help a website to remember who you are and other information about your visit to the site. Cookies are stored on your computer, tablet or smartphone. Cookies can help to display the information on our Site in a way that matches your interests. Most major websites use cookies.
WHAT COOKIES ARE USED ON THIS SITE?
The cookies we use on our Site are broadly grouped into the following categories:
Essential: Some of the cookies on our Site are essential for us to be able to provide you with a service you have requested. An example of this could be a cookie used to enable you to log into your account on our Site or which allows communication between your browser and our Site. Our ‘cookie preference’ cookie described in the section “How can I reject or opt out of receiving cookies?” is also an essential cookie. You may not be able to use our Site without these cookies.
Analytics: We use analytics cookies to helps us understand how users engage with our Site. An example is counting the number of different people coming to our Site or using a particular feature, rather than the total number of times the site or feature is used. Without this cookie, if you visited our Site once each week for three weeks we would count you as three separate users. We would find it difficult to analyse how well our Site was performing and improve it without these cookies.
User Cookies: We use cookies to improve your experience by remembering your preferences so we know how you like to use our Site. Examples of this would be remembering you so that you are served with the same content or to remember you when you come back to our Site.
Social Sharing: We use third party cookies to allow you to share content directly on the social networking/sharing sites like Facebook, Twitter or Instagram. Examples would be if you wanted to “like” or “tweet” about us or our products or services. Please see our “Third Party Cookies” section below for more details.
HOW CAN I REJECT OR OPT OUT OF RECEIVING COOKIES?
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you use our Site. The “Help” menu of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
THIRD PARTY COOKIES
Some of the cookies described in the "What Cookies are used on our Site" section above are stored on your machine by third parties when you use our Site. Third parties may also read cookies on your browser to collect information or to serve content or advertisements to you. We have no control over these cookies or how the third parties use them. They are used to allow that third party to provide a service to us, for example analytics.
4. HOW WE USE YOUR PERSONAL DATA
We use your personal data for the following purposes:
To provide you with the products and services you have requested We use your personal data to accept you as a new or returning customer to provide you with the products and services you have requested in accordance with the Terms and Conditions of business.
⁃ To send you service communications, including in relation to changes to our Terms and Conditions of Business We use the contact details you have provided to us so that we can communicate with you about the products and services that we provide, including to let you know about major changes to those products and services or to the Terms and Conditions between us or to any related information.
⁃ Direct marketing. If you have provided your consent or we otherwise have the right to do so, we may use your contact details to send you direct marketing and keep you informed of promotional offers by email, SMS, post or telephone relating to our products and services.
You can unsubscribe from our direct marketing at any time by clicking the “Unsubscribe” link in any of our emails or by contacting hello@velolove.cc
To track your usage of our website, communications, products and services We use cookies and similar technologies to track your activity on our Site so that we can provide important features and functionality on our Site, monitor its usage, and provide you with a more personalised experienced.
To provide and improve customer support We use your personal data to be able to provide and improve the customer support we provide to you (for example, where you have questions about our products and services).
To maintain our records and improve data accuracy Like any business, we process personal data in the course of maintaining and administering our internal records. This includes processing your personal data to ensure that the information we hold about you is kept up to date and accurate.
To respond to enquiries, complaints and disputes We use the personal data we hold about you to help us respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our products and services to you, in the most effective manner.
To investigate, detect and prevent fraud and comply with our legal obligations In certain circumstances, we use your personal data, only to the extent required, in order to enable us to comply with our legal obligations, including for fraud detection, investigation and prevention purposes. This may require us to provide your personal data to law enforcement agencies if they request it.
5. Right to restrict processing: You have the right to ‘block’ or supress further use of your personal data in certain circumstances. When processing is restricted, we can still store your personal data, but may not use it further.
6. Right of data portability: You have the right to obtain and reuse your personal data in a structured, commonly used and machine-readable format in certain circumstances. In addition, where certain conditions apply, you have the right to have such information transferred directly to a third party.
7. Right to object to processing/: You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes (including in each case any related profiling).
8. Right to withdraw consent to processing: If you have given your consent to us to process your personal data for a particular purpose (for example, direct marketing), you have the right to withdraw your consent at any time (although if you do so, it does not mean that any processing of your personal data up to that point is unlawful).
9. Right to make a complaint to the data protection authorities: You have the right to make a complaint to the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your personal data or believe our processing of your personal data does not comply with data protection law.
10. HOW TO CONTACT US
If you would like to exercise your data protection rights or if you are unhappy with how we have handled your personal data, please feel free to contact us at hello@velolove.cc
11. CHANGES TO THIS PRIVACY POLICY
This Privacy Policy was last updated on 25 May 2018.
Velolove.cc may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.